Cancellation policy

Purchase Options Cancellation Policy

Effective date: October 9, 2026

At Cabin & Woods Co., we want purchasing to be straightforward. This policy explains how recurring purchase options, including subscriptions, can be managed or cancelled.

One-Time Purchases

Orders placed as one-time purchases are not recurring and will not result in future automatic charges.

If you need to cancel or change a one-time order, please contact us as soon as possible at hello@cabinandwoods.com and include your order number. We will do our best to assist if the order has not yet been processed or shipped. Once an order has been processed for fulfilment or shipped, cancellation may no longer be possible.

Any return or refund request for a one time purchase is subject to our Return and Refund Policy and applicable consumer protection laws.

Subscription Purchases

Cabin & Woods Co. offers recurring subscriptions for selected products, including coffee, to make it easier to enjoy your favourites on a regular schedule.

Subscription Orders and Billing

When you purchase a subscription, you authorize Cabin & Woods Co. to charge your selected payment method on a recurring basis according to the subscription schedule and price displayed at checkout.

Your subscription frequency, product selection, applicable discounts, shipping charges and estimated next billing date will be displayed at checkout or in your subscription account.

Your subscription will continue automatically until you cancel it.

Managing Your Subscription

You can manage your subscription through your customer account or by contacting us at hello@cabinandwoods.com.

Subject to the options available for your subscription, you may be able to:

Change your delivery frequency.
Skip an upcoming delivery.
Pause or resume your subscription.
Change your subscribed products or quantities.
Update your shipping address and payment method.
Cancel your subscription.

Changes must be made before your next scheduled order enters processing to apply to that order. Some changes may take effect with the following billing cycle.

Cancelling Your Subscription

You may cancel your subscription through your customer account, where subscription management is available, or by contacting us at hello@cabinandwoods.com.

To avoid being charged for an upcoming shipment, please submit your cancellation request before the next scheduled order is processed. We recommend allowing at least 72 hours before the next scheduled charge or order date.

If an upcoming order has already been processed or shipped, cancellation may not apply to that order. Any return or refund request will be handled under our Return and Refund Policy and applicable law.

Unless otherwise stated in the subscription offer, cancelling a subscription prevents future recurring orders and charges. Cancellation does not automatically refund previous orders or charges already incurred.

You may cancel your subscription at any time before your next scheduled order is processed. There is no requirement to maintain a subscription for a minimum period unless a specific offer clearly states otherwise.

Cancellation stops future recurring orders. It does not automatically cancel an order that has already been processed or entered fulfillment.

Skipping or Pausing Deliveries

Where these options are available, you may skip an upcoming delivery or pause your subscription instead of cancelling it.

A skipped delivery will not be shipped for that cycle. Your subscription will resume according to the schedule shown in your account unless you make another change.

Pausing a subscription temporarily suspends future recurring orders until the subscription is resumed. The availability and timing of these options may depend on your subscription plan.

Failed Payments

If a subscription payment fails, we may attempt to process the payment again or suspend the subscription until the payment issue is resolved.

Please ensure that your payment information remains current. Orders may be delayed or cancelled if payment cannot be collected successfully.

We are not responsible for delivery delays resulting from unsuccessful payments or outdated payment information.

Subscription Pricing and Changes

Your subscription will be charged at the price displayed when you place your subscription order, subject to any applicable promotional terms.

Product prices, shipping charges, discounts and subscription options may change over time. If a price change affects a future subscription order, we will provide notice where required before the new price applies.

Any applicable taxes and shipping charges will be calculated and displayed at checkout or as otherwise required by law.

Promotional subscription pricing may be subject to specific terms, including eligibility, duration and renewal pricing. Those terms will be disclosed with the applicable offer.

Shipping and Delivery

Subscription orders are shipped to the address associated with your subscription at the time the order is processed.

Please update your shipping address before your next order enters processing. We cannot guarantee that address changes made after processing will apply to that shipment.

Delivery estimates, shipping charges and geographic availability are subject to our Shipping Policy and the options offered at checkout.

Returns, Refunds and Subscription Orders

Subscription orders are subject to our Returns & Refunds Policy.

Coffee and other consumable products are not eligible for returns based solely on taste or personal preference. This does not affect your rights regarding products that arrive damaged, defective, spoiled or incorrect.

If there is a problem with a subscription order, contact hello@cabinandwoods.com with your order details and relevant photographs, where applicable.

Cancelling a subscription does not automatically refund previous charges or orders that have already been processed.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact Us

For assistance with your subscription, billing, delivery or cancellation, contact:

Cabin & Woods Co.
Email: hello@cabinandwoods.com
Website: cabinandwoods.com