Shipping policy

Last updated: November 2, 2026

Cabin & Woods Co. ships orders throughout the United States, Canada, and select international destinations. Orders are fulfilled from our fulfillment facility in Kentucky, USA.

United States

  • Free shipping on orders of $75 USD or more
  • $9.95 USD flat-rate shipping on orders under $75 USD

Canada

  • Free shipping on orders of $70 USD or more (about $99 CAD; the exact amount in Canadian dollars depends on the current exchange rate and is shown at checkout)
  • Shipping charges for orders below this amount are calculated at checkout.

International

We ship to select international destinations. International shipping charges are calculated at checkout based on the destination, package weight, dimensions, and available shipping services. Some products, including chaga, can't be shipped to every country because of import rules.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Order Processing

Orders are generally processed within 2–3 business days. Orders placed on weekends or holidays will generally begin processing on the next business day. During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer.

Delivery Times

Delivery times vary depending on your location and the shipping service selected. Any delivery dates or estimates provided at checkout or by the carrier are estimates and are not guaranteed delivery dates. Once an order has been transferred to the shipping carrier, delivery timing is outside our direct control.

Tracking

When tracking is available, you will receive tracking information by email after your order has shipped. Please allow some time for tracking information to become active after the carrier receives your package.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped. If an order cannot be reshipped, we may refund the merchandise value after deducting applicable shipping costs.

Lost, Damaged, or Incorrect Shipments

If your order appears to be lost, damaged, or incorrectly delivered, please contact us at hello@cabinandwoods.com as soon as possible. For damaged shipments, please keep the original packaging and damaged items until we have advised you how to proceed.